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Recent Apprenticeship Vacancies
Job Title1st Line Technical Support Apprentice
About the Organisation
CloudyIT forms part of CloudyGroup, a digital solutions agency offering IT support, creative design, web hosting and telecommunications. The Group plans to grow substantially over the next five years and we are looking for individuals to grow with the business. Additional training will be given as required. CloudyGroup utilise the industry leading ITSM platform for its service delivery and operate from a Tier 4 Data Centre. We work with clients spanning many industries in both the private and public sectors.
This exciting role is for an ambitious young person who has a hunger to rapidly develop new skills, technical knowledge, and an understanding of service delivery to provide a springboard for a successful IT career. This is an exciting, dynamic role at a company that values initiative and believes in helping and encouraging our employees to grow and advance their career opportunities.
* Providing end user, cloud and infrastructure support
* Core technologies; Office 365, Windows Server, Azure AD,
* Working with senior engineers on escalated tickets.
* Delivering exceptional levels of customer satisfaction
* Work with the team to help grow our business
* Service desk and desktop support functions as a first point of contact
* Creating and maintaining documentation.
* Support server Builds
* Installing and upgrading software
* Updating and maintaining records on the help desk system
Office Location and Full Address
Telephone Number01280 814684
Future Prospects/Career Interests
We recognise that our staff are our business – and that a happy, motivated team is key to our success. We offer a range of benefits to staff including:
* The opportunity to attend training days and courses with our technology partners
* Regular social events and activities