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Recent Apprenticeship Vacancies

Organisation NameRWS

Job TitleIT Service Desk Apprentice (Level 3 Infrastructure Technician)

Job Description

Role overview
RWS is seeking an enthusiastic individual with a passion for providing excellent customer service to join our busy and well‑established Service Desk based at our Head Office in Chalfont St Peter, Buckinghamshire.

Reporting to the IT Service Desk Manager and apprenticeship mentor, you will take on the role as a Service Desk Analyst Apprentice. You will provide the initial point of contact for IT support on the Service Desk and manage helpdesk tickets through to completion.

This is a fantastic opportunity to work for an award-winning, global company to develop a career within IT in a varied service desk role.

The apprenticeship will enable the successful applicant to achieve a Level 3 Infrastructure Technician qualification whilst working on a full-time basis supporting the Service Desk team.

Main duties/responsibilities

The main duties will be:

Providing support to end-users within the company, both in-house users and remote workers as well as international staff
Maintaining and setting up computers for staff, including fresh installations of Windows and deploying hardware at workstations
Using Active Directory to create or modify user and PC objects
Troubleshooting and resolving hardware issues for PCs, laptops, printers and desk and mobile phones
Troubleshooting and resolving software issues, ranging from off-the-shelf applications to bespoke programs developed in-house (for which training will be provided)
Patching PCs and phones and troubleshooting any network issues
Installing new hardware or software packages when upgrades are due
Liaising with development and infrastructure teams when escalation is required
Ensuring support calls are successfully resolved and closed, that end-users are satisfied and that the correct feedback is provided
Developing and demonstrating an understanding of end-user and business needs
Maintaining an inventory of spare hardware and software that is ready for use

Office Location and Full Address

Chalfont St Peter


Training Provided

Firebrand Training

Skills required for this role:

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